Refund Policy – MyCAIPTV

 

1. Overview

At MyCAIPTV, customer satisfaction is important to us. However, due to the nature of digital IPTV services, we have a strict refund policy to protect both our users and our service.

By purchasing any IPTV subscription from mycaiptv.com, you agree to the terms outlined below.

2. No Refunds After Activation

Once a subscription is activated and login credentials have been delivered, no refunds will be issued, except in specific cases outlined below.

Digital IPTV services are considered “used” once they are activated and accessed.

3. Eligible Refund Cases

Refunds may be granted only in the following situations:

  • The service did not work at all on your device AND

  • You contacted our support team within 24 hours of activation AND

  • Our support team was unable to resolve the issue after troubleshooting

If all three conditions are met, you may be eligible for a partial or full refund.

4. Non-Refundable Situations

We do not offer refunds for:

  • Wrong purchase or change of mind

  • Incompatible device or app

  • Internet connection issues from your side

  • ISP blocking or restrictions

  • Use of VPN or proxy causing problems

  • Channel or content changes (we do not control channel providers)

5. Trial Before Purchase

We encourage all new users to request a free trial before buying a full subscription. This helps you verify compatibility and quality before committing to payment.

6. Chargebacks and Fraud

Any fraudulent chargeback or dispute will result in immediate account suspension and permanent ban from our platform.

We cooperate fully with payment processors and law enforcement in case of abuse.

7. Contact Us

To request a refund (if you qualify), please contact us within 24 hours of activation:

Email: [email protected]
WhatsApp: [Your WhatsApp number]

Our team will review your case and respond within 24–48 hours.

Last updated: June 2025